[US] Workflow instances that include wait conditions or Remote Agent rule tasks may experience a performance delay

Incident Report for Laserfiche

Resolved

The incident has been resolved.

Posted Feb 21, 2024 - 18:38 PST

Monitoring

Mitigation steps have been performed which has reduced processing times. We are continuing to work to restore normal system performance.

Posted Feb 21, 2024 - 11:27 PST

Investigating

Some workflow instances that include wait conditions or rule tasks to make calls to remote agents may experience a performance delay.

Posted Feb 21, 2024 - 09:45 PST

This incident affected: US (Process Automation).