All Systems Operational

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US Operational
Sign-In Page Operational
Customer Portal Operational
Repository Service Operational
Full-Text Search and Indexing Operational
Web Client Operational
Web Admin Operational
Audit Trail Operational
Public Portal Operational
Public Portal Designer Operational
Forms Operational
Process Automation Operational
Mobile ? Operational
Direct Share ? Operational
Canada Operational
Sign-In Page Operational
Customer Portal Operational
Repository Service Operational
Full-Text Search and Indexing Operational
Web Client Operational
Web Admin Operational
Audit Trail Operational
Public Portal Operational
Public Portal Designer Operational
Forms Operational
Process Automation Operational
Mobile ? Operational
Direct Share ? Operational
EMEA Operational
Sign-In Page Operational
Customer Portal Operational
Repository Service Operational
Full-Text Search and Indexing Operational
Web Client Operational
Web Admin Operational
Audit Trail Operational
Public Portal Operational
Public Portal Designer Operational
Forms Operational
Process Automation Operational
Mobile ? Operational
Direct Share ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Security Updates Feb 29, 2024 18:00 - Mar 1, 2024 00:00 PST
Laserfiche Cloud will undergo a scheduled security update during the posted maintenance window. Applications on the Laserfiche Cloud platform may not be accessible during this time.
Posted on Feb 23, 2024 - 09:11 PST
Past Incidents
Feb 27, 2024

No incidents reported today.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024
Resolved - The issue has been resolved.
Feb 23, 16:33 PST
Monitoring - Steps have been taken to mitigate the issue and access to the applications should be restored.

A sudden load spike was experienced and we have scaled up our servers to respond. However, Process Automation timers are expected to miss the next cycle due to an error and some Forms instances may be suspended. The suspended Forms instances can be manually retried.

We will continue monitoring the situation.

Feb 23, 15:20 PST
Investigating - We are currently investigating an issue in the Laserfiche Cloud US region where users may see an error when trying to access their repository or trying to access Process Automation.
Feb 23, 15:04 PST
Resolved - The issue has been resolved.
Feb 23, 14:58 PST
Monitoring - Steps have been taken to mitigate the issue and access to the applications should be restored. We will continue monitoring the situation.
Feb 23, 13:46 PST
Investigating - We are currently investigating an issue in the Laserfiche Cloud US region where users may see an error when trying to access their repository or trying to access Process Automation.
Feb 23, 13:23 PST
Feb 22, 2024

No incidents reported.

Feb 21, 2024
Resolved - The incident has been resolved.
Feb 21, 18:38 PST
Monitoring - Mitigation steps have been performed which has reduced processing times. We are continuing to work to restore normal system performance.
Feb 21, 11:27 PST
Investigating - Some workflow instances that include wait conditions or rule tasks to make calls to remote agents may experience a performance delay.
Feb 21, 09:45 PST
Resolved - The incident has been resolved and affected repositories are accessible again.
Feb 21, 13:38 PST
Investigating - We are investigating an issue where some Laserfiche Cloud repositories are currently unavailable. Users may see an error regarding a general database error.
Feb 21, 13:25 PST
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024

No incidents reported.