All Systems Operational

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US Operational
Sign-In Page Operational
Customer Portal Operational
Repository Service Operational
Full-Text Search and Indexing Operational
Web Client Operational
Web Admin Operational
Audit Trail Operational
Public Portal Operational
Public Portal Designer Operational
Forms Operational
Process Automation Operational
Mobile ? Operational
Direct Share ? Operational
Canada Operational
Sign-In Page Operational
Customer Portal Operational
Repository Service Operational
Full-Text Search and Indexing Operational
Web Client Operational
Web Admin Operational
Audit Trail Operational
Public Portal Operational
Public Portal Designer Operational
Forms Operational
Process Automation Operational
Mobile ? Operational
Direct Share ? Operational
EMEA Operational
Sign-In Page Operational
Customer Portal Operational
Repository Service Operational
Full-Text Search and Indexing Operational
Web Client Operational
Web Admin Operational
Audit Trail Operational
Public Portal Operational
Public Portal Designer Operational
Forms Operational
Process Automation Operational
Mobile ? Operational
Direct Share ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Security Updates May 26, 20:00 - May 27, 01:00 PDT
Laserfiche Cloud will undergo a scheduled security update during the posted maintenance window. Applications on the Laserfiche Cloud platform may not be accessible during this time.
Posted on May 20, 10:56 PDT
Past Incidents
May 26, 2022

No incidents reported today.

May 25, 2022
[US] - Degraded Performance for Workflow and Forms processing
Resolved - This incident has been resolved
May 25, 18:26 PDT
Monitoring - A fix has been implemented and we are monitoring the results
May 25, 18:04 PDT
Investigating - We are investigating slowness with Workflow and Forms processing
May 25, 15:39 PDT
[US] - Degraded Performance for Workflow and Forms processing
Resolved - The incident has been resolved
May 25, 12:18 PDT
Monitoring - A fix has been implemented and we are monitoring the results
May 25, 12:03 PDT
Investigating - We are investigating slowness with processing Workflow and Forms instances
May 25, 07:08 PDT
May 24, 2022

No incidents reported.

May 23, 2022
Degraded Performance for Workflow
Resolved - The issue has been resolved
May 23, 11:23 PDT
Monitoring - A fix has been implemented and the Workflow processing time is returning to normal.
May 23, 10:40 PDT
Investigating - We are investigating slowness with Workflow processing. Tasks may appear to be idle, waiting to be processed.
May 23, 08:20 PDT
May 22, 2022

No incidents reported.

May 21, 2022

No incidents reported.

May 20, 2022

No incidents reported.

May 19, 2022

No incidents reported.

May 18, 2022
Some Forms instances are stuck in progress
Resolved - This incident has been resolved.
May 18, 15:52 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 18, 13:03 PDT
Investigating - We are investigating an issue with Process Automation Forms where some instances are getting stuck in progress. Symptoms can also include the repeated processing of individual "save to repository" or "email" tasks despite them showing as completed.
May 18, 09:53 PDT
May 17, 2022

No incidents reported.

May 16, 2022
US - Repository service is unavailable for some customers
Resolved - This incident has been resolved.
May 16, 10:52 PDT
Investigating - We are investigating partial service unavailability of the repository impacting some customers.
May 16, 09:39 PDT
May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

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