Usage of Laserfiche AI features result in an error

Incident Report for Laserfiche

Resolved

The issue has been resolved.
Posted Aug 27, 2025 - 14:32 PDT

Monitoring

A fix has been implemented and Laserfiche AI features are functional. We will continue monitoring the situation.
Posted Aug 27, 2025 - 13:05 PDT

Investigating

We are investigating an issue where usage of Laserfiche AI features (e.g. Smart Fields, Smart Chat, Document Summarization, etc.) may result in an error.
Posted Aug 27, 2025 - 11:20 PDT